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Privacy Policy
PRIVACY POLICY FOR YOk
At YOK, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Yok and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Yok. This policy is not applicable to any information collected offline or via channels other than this website.
CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including:
- Provide, Operate, And Maintain Our Website
- Improve, Personalize, And Expand Our Website
- Understand And Analyze How You Use Our Website
- Develop New Products, Services, Features, And Functionality
- Communicate With You, Either Directly Or Through One Of Our Partners, Including For Customer Service, To Provide You With Updates And Other Information Relating To The Website, And For Marketing And Promotional Purposes
- Send You Emails
- Find And Prevent Fraud
LOG FILES
Yok follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administer the site, track user's movement on the website, and gather demographic information.
COOKIES AND WEB BEACONS
Like any other website, Yok uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
OUR ADVERTISING PARTNERS
Some of the advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has its own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
ADVERTISING PARTNERS PRIVACY POLICIES
You may consult this list to find the Privacy Policy for each of the advertising partners of Yok.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Yok, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Yok has no access to or control over these cookies that are used by third-party advertisers.
THIRD-PARTY PRIVACY POLICIES
Yok's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers' respective websites.
GDPR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
CHILDREN'S INFORMATION
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Yok does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
GENERAL QUERIES
Is Cash On Delivery (COD) Available?
Yes! COD is available for all orders of serviceable pin-codes.
How To Place an Return / Exchange Request?
- Visit Return / Exchange option under support section on the website or click here to raise a return/exchange request for your order.
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
When Will I Get My Refund?
It usually takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 2 business days.
How do I Cancel My Order?
If you wish to cancel your order, you can call customer support at +91 8667311603
What Payment Methods do You Accept?
You can purchase on our website using a debit, credit card, net banking, UPI or wallets.
You can choose these payment methods at checkout.
How Long Will My Order Take to Arrive?
The order usually takes 2-5 working days to reach all the metros and tier-I cities, however, for some pin codes it might take a little more time. You can check the pin code serviceability and delivery timeline under product details page.
In case of delay please get in touch.
How Would I Know If My Order is Placed?
You will get a confirmation of the placed order on your registered Email ID and WhatsApp. Besides, we will further notify you once it is dispatched from our warehouse.
Do You Ship Outside India?
We currently do not ship outside India.
SHIPPING
My Order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
What is the status of my order?
Once you have placed your order, we will send you a order confirmation via WhatsApp and Email .
Once your order is shipped we will send you another WhatsApp and Email along with the link to track your order Or to track your order please Click Here
How Long Will My Order Take to Arrive?
The order usually takes 2-5 working days to reach all the metros and tier-I cities, however, for some pin codes it might take a little more time. In case of delay please get in touch
Do You Ship Outside India?
We currently do not ship outside India.
CANCELLATION, RETURN / EXCHANGE & REFUND
How do I Cancel My Order?
If you wish to cancel your order, you can call customer support at +91 8667311603
How To Place an Return / Exchange Request?
- Visit Return / Exchange option under support section on the website or click here to raise a return/exchange request for your order.
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
What Happens To Orders Where Products Are Received In Damaged Condition?
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on
Contact Us : 8667311603
Incase you fail to intimate us about the same with in defined timeline, return might not be processed.
Within How Many Days Of Purchase Can I Return My Order?
Return request needs to be raised within 7 days of the delivery date.
When Will I Get My Refund?
It usually takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 2 business days.
SIZING HELP
How Do I Determine The Correct Size For Me?
While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.
